Terms & Conditions

Please make sure you arrive 10 minutes prior the booking time for the briefing.

Anyone who arrives later than 5 minutes after booking time we will have to take time off your experience.

We have 2 locations: 

  1. 117 Uxbridge Road, Shepherds Bush, W12 8NL next to William Hill betting shop
  2. Comro Building, 6 Devonport Street, E1 0DQ on the left of Ladbrokes betting shop.

Tickets are non-refundable once bought. You can only reschedule if the Escape London team is notified more than 48 hours prior too the booking time.

ESCAPE LONDON TERMS & CONDITIONS OF SALE UPON BOOKING AND/OR PAYMENT THE PURCHASER ACKNOWLEDGES ACCEPTANCE, WITHOUT EXCEPTION, OF THE FOLLOWING TERMS AND CONDITIONS OF SALE:

1. PRICES

1.1 Prices listed by Escape London are in Pounds Sterling's including taxes and are for sixty (60) minutes of game play.

1.2 Other services not included in the initial booking price may be invoiced to the Purchaser in addition to booking prices.

1.3 Escape London reserves the right to modify booking and other prices at any time.

2. BOOKINGS

2.1 Bookings are processed in real time and the Purchaser will be immediately debited.

2.2 Bookings are subject to availability and will not be final until receipt of a confirmation email from Escape London specifying a unique order number, date and time of booking which permits access to Escape London games.

2.3 Bookings cannot be refunded or exchanged without the agreement of Escape London.

3. METHOD AND SECURITY OF PAYMENT

3.1 Escape London has entrusted its payment system to a specialist in online payment security.

3.2 Escape London will only accept payment by credit/debit card.

4. PERSONAL DATA

4.1 By booking the Purchaser consents to the use of personal data necessary to process the booking.

4.2 Escape London does not retain any customer credit card information.

4.3 Escape London undertakes to not to divulge information to third parties except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information.

5. INTERNAL REGULATIONS AT ESCAPE LONDON

5.1 Purchasers are required to sign acknowledgement of consent to the use of CCTV cameras for game management and security.

5.2 The nature, order and arrangement of the purchased game is at the discretion of Escape London, including any modification to the purchased game.

5.3 The Purchaser accepts that Escape London games, components and puzzles are confidential. It is strictly prohibited to take pictures, film or to record all or part of the game. Any full or partial disclosure or publication by the Purchaser to any third party will give rise to an action by Escape London against the Purchaser.

5.4 Escape London declines all responsibility for any damages to objects belonging to customers which have not been deposited at the reception desk area reserved for this purpose.